Service Level Agreement
Last updated: January 1, 2026
CloudBase commits to 99.99% monthly uptime for cloud servers and managed databases deployed across multiple availability zones.
Service credits
- Below 99.99%: 10% credit on the affected service for that month
- Below 99.9%: 25% credit
- Below 99%: 50% credit
How to claim
Open a support ticket within 30 days of the incident. Credits are applied to the next invoice.